View and Restore Deleted Files

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Introduction

Protecting your files is essential, and using a cloud backup service like Polarbackup ensures peace of mind. If files are deleted from your local machine, they are not lost; they are marked as Deleted Files in your cloud backup.

 

Polarbackup prevents file loss even when files are removed from your computer. Polarbackup will not automatically delete these files from the cloud. When files are deleted from your local machine, they remain in your cloud backup, marked as Deleted Files. This guide will help you view and restore these files using the Polarbackup website and desktop application.

 

Restore Deleted Files via “Polarbackup Restore” Desktop Application

Before starting the restoration process with the Polarbackup Restore desktop application, make sure your computer’s power settings are correctly configured to avoid any interruptions. Refrain from logging out of your user profile, restarting, or shutting down your device throughout the entire restoration duration.
Restoration from Cold Storage requires 3-12 hours to commence.

Step 1. Open your Polarbackup desktop application and click the Restore button. This will launch the Polarbackup Restore application.

If the Polarbackup desktop application is not installed on your machine, please refer to this article and follow the steps provided.

Step 2. Use the Computer Name drop-down menu to select the computer that you want to restore from its backup.

 

Step 3. Enable the Show/Restore deleted files option to display all cloud data, including Deleted Files.

 

Step 4. Choose the desired data from the left-side panel and transfer it to the right-side panel using the Add  icon. Once done, proceed by clicking the Next button.

Data that is backed up to ❆Cold Storage will be in a designated folder named ❆Cold Storage. You can click on that folder to go inside it.

Step 5. Specify the restore options before clicking the Next button to proceed.

 

During this restoration process, it is vital to maintain uninterrupted operation of your machine—avoid turning it off, logging out of your user profile, or activating sleep mode. Once files are ready and accessible, the download commences automatically. You may minimize or close the Polarbackup Restore window without affecting the restoration progress.

 

 

Download Deleted Files from the Polarbackup Web Console

Step 1. Sign in to your Polarbackup web console.

 

Step 2. Refer to the My Computers tab.

 

Step 3. From the list of your Computers on the left panel, select the computer you want to view its backup.

 

Step 4. By default, all the backed-up files will be shown, including the Deleted Files. Those Deleted Files will be shown as grayed out. If you do not want those files to be shown, click the More button and select the Hide Deleted option. You can undo this hidden request at any time by clicking the same More button and selecting the Show Deleted Items.

 

 

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