Introduction
Connection issues can arise for various reasons, affecting the smooth operation of Polarbackup. Whether the issue is related to network configuration, firewall settings, or specific device problems, troubleshooting these connection issues efficiently is essential to maintaining consist...
Introduction
Keeping your Polarbackup desktop application up to date is essential for maintaining effective backups and resolving technical issues. You can always find information about the latest Polarbackup version in the BigMIND public release notes.
Finding the Currently Ru...
SYMPTOMS
The Polarbackup desktop application fails to authenticate on a Windows Server platform, preventing the application from opening or running.
CAUSE
This issue typically occurs when the Windows user profile or its associated group is not included in the “Log on as a batch job” loc...
Symptoms
You get the following error when trying to add a server under your Polarbackup web console:
“You do not have available licenses for server backup”
Cause
You have used all the Servers’ seats allocated in your current Polarbackup plan.
To view how many S...
Symptoms
You get the following error when trying to open the Polarbackup desktop application on a Windows Server platform:
“You do not have permission to perform this action. Only Administrator can open this application.”
Cause
You are logged in to a Windows user profil...
Introduction
Ensuring the integrity and availability of data during backup operations is crucial for both personal and professional use. The Volume Shadow Copy Service (VSS) plays a vital role in this process. This service allows for volume backups to be performed even while applications continue t...
Description
When installing the Polarbackup desktop application, you might see a message indicating that you have reached the maximum number of active backups allowed under your account.
Causes
1. New Machine: Exceeding the subscription limit for active backups.
2. Reinstallation: Un...
Introduction
Polarbackup offers continuous data protection (CDP) through customizable scheduling settings. (Learn more)
However, missed scheduled backups can pose a challenge. When a scheduled backup is missed, Polarbackup automatically postpones it to the next scheduled interval. For ...
Introduction
Polarbackup offers continuous data protection (CDP) through customizable scheduling settings. (Learn more)
To ensure backups occur as scheduled, the computer must be powered on and not in sleep or hibernation mode. Additionally, the user must be logged into their profile. ...
Symptoms
You get the following error when trying to activate the Polarbackup desktop application on a Windows Server platform:
"There is No Pending Server Assigned to this Account. To Add a Server, Please Go to Servers."
Cause
This message indicates that no server has been added unde...