Introduction
In Polarbackup, administrators can set storage limits for users. When a user hits this limit, backups stop, and the message “You have reached your Storage Limit, to Increase Go to Manage Users” appears.
How to Adjust Cloud Storage Limits
Sign in to your Polarbackup web ...
Introduction
The .NET Framework is essential for running many Windows applications, including Polarbackup. If you encounter issues with your .NET Framework installation, this guide will help you repair it effectively.
How to Repair the Installed .NET Framework
Step 1. Download the .NET ...
Introduction
Encountering the “Oops, Something Unexpected Happened. Please check your Internet connection and try again” error indicates that your computer is having trouble communicating with Polarbackup's servers, or there are missing components. This guide provides steps to troubleshoot and reso...
Introduction
Encountering the “Failed to connect to server. Please check your connection and firewall settings” error in the Polarbackup application can be frustrating. This guide will help you troubleshoot and resolve the issue.
Verify Polarbackup Settings
Open your Polarbackup desktop...
SYMPTOMS
Installing the Polarbackup desktop application on Windows platforms fails with errors such as:
“Cloud Backup detected that your computer has missing or corrupt dependencies”
“Failed to install prerequisites”
CAUSE
This occurs because something is preve...
Introduction
If you notice that a file is stuck in the Pending list with a yellow exclamation icon, it indicates that Polarbackup may be having trouble backing it up. Below are common causes for this issue and their respective solutions.
Cause A. Outdated Polarbackup Desktop Application
...
Introduction
For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Polarbackup desktop application. Please note that these logs do not contain any passwords or personal information.
Method 1: Terminal Logs
1. Quit the Polarbackup application b...
Introduction
Users can uninstall the Polarbackup application from their devices in two ways: a basic uninstall, which preserves the backup database and settings for future reinstallation, or a clean uninstall, which completely removes all components of the application. Opting for a clean uninstall ...
Introduction
For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Polarbackup desktop application. Please note that these logs do not contain any passwords or personal information.
Method 1
1. Open the Polarbackup desktop application and clic...