Logo Logo Logo Logo Logo

Knowledge Base

  • Account Management
    • Change Polarbackup Billing Information
    • Manage Polarbackup Account Settings
    • Reset Polarbackup Login Password
    • Add a Server to a Polarbackup Account
    • Activating Polarbackup Account with a License Key
    • Delete Polarbackup Account
    • Upgrade Polarbackup Account
    • Add a Computer to a Polarbackup Account
  • Active Directory Deployment
    • Understanding and Managing Group Policies for Polarbackup Deployment
    • Detailed Explanation of Polarbackup ADM File in Active Directory Deployment
  • Backup Policies
    • Policy Control Options in Polarbackup
    • Polarbackup Smart Selections: Change Supported File Types
    • Delete Backup Policies in Polarbackup
    • Edit Backup Policies in Polarbackup
    • Create Backup Policies in Polarbackup
    • Controlling Backups with Policies in Polarbackup
  • Comparisons
    • Understanding Instant vs. Cold Storage in Polarbackup: Key Differences Explained
    • Understanding the Key Differences Between Archiving and Suspending a Backup with Polarbackup
    • Comparing Polarbackup Business and Home Subscriptions: Key Differences Explained
  • Data Backup and Management
    • Managing Files in Cold Storage with Polarbackup
    • Understanding Protection Levels in the Polarbackup Desktop Application
    • Vault Storage in Polarbackup
    • Rename a Polarbackup Backup
    • The “Pending” List in Polarbackup
    • Backing Up Virtual Machine (VM) with Polarbackup
    • Delete Files from Polarbackup Cloud
    • Suspend a Polarbackup Backup
    • File Filters in Polarbackup
    • Manage Backup Exclusions in Polarbackup
    • Backing Up Data from Internal, External and Network (NAS) Drive
    • Supported File Types for Viewing and Streaming on Polarbackup: Photos, Videos, Audio, and Documents
    • Introduction to Cold Storage
    • Manage Temporary File Storage During Polarbackup Backup (File Caching)
    • Back Up Hidden Files and Folders with Polarbackup
    • Enabling the Hybrid+ Feature in Polarbackup
    • Backing Up Long Path Files with Polarbackup: Compatibility and Best Practices
    • Maximizing Backup Efficiency: Tips for Faster Polarbackup Backups
    • Delete a Polarbackup Backup
    • Archive a Polarbackup Backup
    • Manually Uploading Files and Folders to Polarbackup Cloud (Vault)
    • Polarbackup Smart Selections: Supported File Types and Backup Options
  • Data Recovery
    • Restore Files from the Vault Folder
    • Remote Restore with Polarbackup
    • Restore Data from the Hybrid+ Backup
    • Ransomware Protection with Polarbackup: How To Restore Files If Malware Encrypts Them
    • View and Restore Older Versions of Files with Polarbackup (Single Files and Entire Folders)
    • View and Restore Deleted Files
    • Restore Files from Polarbackup on a New Machine
    • Maximizing Polarbackup Restore Efficiency: Enhancing Restore Speed in Polarbackup
    • Restore Files with Polarbackup (From Instant and Cold Storage)
  • Features and Functionalities
    • Data Compression with Polarbackup
    • Performing Full Directory Scan with Polarbackup
    • Exploring Data on Polarbackup
    • Share and Unshare Files and Folders with Polarbackup
    • Data Deduplication with Polarbackup
    • Schedule Backups with Polarbackup
    • Smart and Turbo Mode with Polarbackup
    • Incremental Backup and File Versioning with Polarbackup
    • Synchronizing the Polarbackup Application
    • Manage File Retention (Purge) with Polarbackup
    • Customizing Backup Connections in Polarbackup
    • Presentation Mode with Polarbackup
    • Network Bandwidth Throttling with Polarbackup
    • Multithreaded Upload with Polarbackup
    • Polarbackup Hybrid+ Backup: Enhancing Data Protection and Recovery Efficiency
    • Backing Up Open Files with Polarbackup (VSS)
    • Block Level Backup with Polarbackup
  • Getting Started!
    • Controlling Backups with Policies in Polarbackup
    • Backing Up Data from Internal, External and Network (NAS) Drive
    • Add a Server to a Polarbackup Account
    • Add Users to a Polarbackup Account
    • System Requirements for Polarbackup: Desktop and Website Platforms
    • Upgrade Polarbackup Account
    • Restore Files with Polarbackup (From Instant and Cold Storage)
    • Add a Computer to a Polarbackup Account
  • Others
    • Refund Policy for Polarbackup Products
    • Granting Full Disk Access to Polarbackup on macOS: A Step-by-Step Guide
  • Permissions, Privacy and Security
    • Two Factor Authentication (2FA) with Polarbackup
    • Manage Administrator Privileges with Polarbackup
    • Administrative Privileges in Polarbackup
    • Accessing User Data under Polarbackup Administrator Profile
    • Data Encryption with Polarbackup
    • Polarbackup Security
  • Statistics and Reporting
    • Reports and Statistics with Polarbackup
    • Backup Alerts and Email Notifications with Polarbackup
  • Troubleshooting and Error Handling
    • Troubleshooting Connection Issues with Polarbackup
    • Checking Polarbackup Version (Build Number) and Updating it
    • Troubleshooting Polarbackup Authentication Issues on Windows Server
    • Error Message: “You Do Not Have Available Licenses for Server Backup”
    • Error Message: “You do not have permission to perform this action. Only Administrator can open this application”
    • Troubleshooting Volume Shadow Copy Service (VSS) Issues
    • Error Message: “You have Reached the Maximum Number of Computers that can be Added under this User”
    • Handling Missed Backups with Polarbackup
    • Configure Polarbackup to Wake the Computer for Scheduled Backups
    • Error Message: “There is No Pending Server Assigned to this Account. To Add a Server, Please Go to Servers”
    • Error Message: “You have Reached your Storage Limit, to Increase Go to Manage Users”
    • Repair the .NET Framework on Windows
    • Error Message: “Oops, Something Unexpected Happened, Check your Internet Connection and Try Again”
    • Error Message: “Failed to Connect to Server. Check your Connection and Firewall Settings”
    • Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”
    • Failed Backed Up Files in Polarbackup Pending List
    • Generating Advanced Debugging Logs for Polarbackup on macOS Machine
    • Uninstall the Polarbackup Application
    • Generate Advanced Debugging Logs for Polarbackup on Windows Machine
  • Users Management
    • Labeling and Grouping Users with Polarbackup
    • Elevating Standard User to Administrator in Polarbackup
    • Delete Users from Polarbackup Account
    • Add Users to a Polarbackup Account
  • What’s New! (Release Notes)
    • Polarbackup Release Notes
Need some help?
Tip: Use arrows to navigate results, ESC to focus search input

Recent 5 articles

  • Two Factor Authentication (2FA) with Polarbackup
  • Managing Files in Cold Storage with Polarbackup
  • Understanding Protection Levels in the Polarbackup Desktop Application
  • Restore Files from the Vault Folder
  • Troubleshooting Connection Issues with Polarbackup

Most viewed 5 articles

  • Add a Computer to a Polarbackup Account
  • Manually Uploading Files and Folders to Polarbackup Cloud (Vault)
  • Restore Files with Polarbackup (From Instant and Cold Storage)
  • Maximizing Backup Efficiency: Tips for Faster Polarbackup Backups
  • Upgrade Polarbackup Account

Most liked 5 articles

  • Add a Computer to a Polarbackup Account
  • Manually Uploading Files and Folders to Polarbackup Cloud (Vault)
  • Polarbackup Smart Selections: Supported File Types and Backup Options
  • Maximizing Backup Efficiency: Tips for Faster Polarbackup Backups
  • Restore Files with Polarbackup (From Instant and Cold Storage)

Account Management

8 articles
Show all

Active Directory Deployment

2 articles
Show all

Backup Policies

6 articles
Show all
Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}