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Knowledge Base

  • Account Management
    • I Have a License Key. How Can I Use It?
    • How To Delete a Polarbackup Account
    • Protected: I Have a Discount Coupon Code. How Can I Use It?
    • How to Upgrade Your Polarbackup Account
    • How to Delete a Backup
    • How to Archive a Backup
  • Active Directory Deployment
    • Deploying Polarbackup to Domain Users via Active Directory
    • Polarbackup Deployment Guidelines
    • Detailed Explanation of the ADM File in Active Directory Deployment
  • Backup
    • How to Add and Configure a Backup on a Windows Server?
    • How to grant Polarbackup access to Full Disk on macOS Catalina or Higher
    • System Requirements to Run Polarbackup
    • What File Types Does Polarbackup Take In The Smart Selection?
    • How To Use Polarbackup
  • Cold Storage
    • How durable is Cold Storage?
    • How does the Cold Storage work?
    • Can I view what files are backed up in Cold Storage?
    • When should I use Cold Storage?
    • How secure is Cold Storage?
    • Are there any limitations when uploading files to the Cold Storage?
    • What is Cold Storage?
    • How To Restore Files Backed up to Cold Storage
  • Comparisons
    • What are the Differences between Business and Home Editions?
  • How to
    • Ransomware Protection: How To Restore Files If Malware Encrypts Them
    • How to Add and Configure a Backup on a Windows Server?
    • How Can I Add Users?
    • How to Set Multiple Schedules for my Backup?
    • How Can I generate Image Preview for RAW Image?
  • Hybrid+
    • How Do I enable Polarbackup’s Hybrid+ Option?
    • What Does the Hybrid+ Option of Polarbackup Do?
  • Others
    • Our Refund Policy
  • Restore
    • Ransomware Protection: How To Restore Files If Malware Encrypts Them
    • How Do I Restore Old Versions of my Files?
    • Show and Restore Deleted Files
    • How Do I Access or Restore My Backup on a New Machine without Starting a Backup There?
    • Optimizing the Restore Speed
    • How To Restore Files Backed up to Cold Storage
  • Security and Privacy
    • How Secure is Polarbackup?
    • How to grant Polarbackup access to Full Disk on macOS Catalina or Higher
  • Troubleshooting
    • Troubleshooting Server Authentication
    • I am Receiving: “You do not have available licenses for server backup” Message. What should I do?
    • Why do I Receive “You do not have permission to perform this action. Only Administrator can open this application” When Trying to Open Polarbackup on a Server?
    • Troubleshooting VSS Issues
    • I am receiving: “You have reached the maximum number of computers that can be added under this user” message. What should I do?
    • What Happens When a Scheduled Backup is Missed?
    • I am Encountering Problems in Installing the Auto-Updates, What can I do now?
    • How to Set Polarbackup to Wake the Computer up in Order to Run the Scheduled Backup
    • How do I Perform a Clean Uninstall of Polarbackup?
    • Why is the “Cold storage” tab Dimmed in Polarbackup Client?
    • How can I Move Polarbackup to a New Machine?
    • Polarbackup is Uploading my Files Using my 3G Connection, how can I Stop that?
    • I Want to Uninstall\Reinstall Polarbackup without Losing the Current Backup. How can I do that?
    • Why do I Receive “No Pending Server Found. Please add a Server” when Configuring Polarbackup on a Server?
    • I am Receiving: “There is no Pending Server Assigned to this Account. To Add a Server, Please go to Servers” What should I do?
    • I am Receiving: “You have Reached your Storage Limit, to Increase go to Manage Users”. What should I do?
    • Why Polarbackup is Slowing down my Machine?
    • Why are the “Smart Selection” and “My Computer” Tabs Dimmed in Polarbackup Client?
    • Why not all of my Cold Storage Selections are being Backed up to Cold Storage?
    • The .NET Framework Installed on the Machine is Corrupted
    • I Get the Error: “Oops, Something Unexpected Happened, Please Check your Internet Connection and Try Again”
    • Error Message: “Failed to Connect to Server. Please Check your Connection and Firewall Settings”
    • I had to Reinstall Windows. When I Tried to re-install Polarbackup it Asks me to Archive my Computer
    • Polarbackup Dashboard Shows “Analyzing”, “Uploading” or “Waiting for Next Schedule” but Never Proceed, What can I do Now?
    • Where does Polarbackup Store the Temporary Files During the Backup?
    • My Storage is Full, How can I Free up Some Space?
    • How to Generate Logs for Users who have Policies Assigned
    • I Purchased an Upgrade but my Account Information didn’t Change
    • Why “Share” in the Context Menu is Disabled on my Computer?
    • How can I back up hidden files/folders if I cannot see them in the Data Selection window?
    • Error Message: “Failed to install prerequisites, Please contact support”
    • Optimizing the Restore Speed
    • Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies”
    • Why the Files in the Pending List Do Not Get Uploaded?
    • Can Polarbackup Back up Files With Long Paths?
    • Backup Cache Drive
    • Polarbackup Website and Software are Blocked. Why Is That?
    • Error Message: “Connection Lost. Please check your Internet connection”
    • How to Generate the Advanced Debugging Logs of Polarbackup on macOS Machine
    • Optimizing Your Backup Speed
    • How to Uninstall Polarbackup
    • How to Generate the Advanced Debugging Logs of Polarbackup on Windows Machine
    • Why I Cannot Drag/Drop my Files and Folders into my Vault Folder?
  • Under the Hood
    • File Retention
    • What are the file extensions supported by Polarbackup?
    • Customize the Backup Connection
    • Backup Using Metered Connection
    • Presentation mode
    • Bandwidth Throttling
    • Multi-threaded Upload
    • How Do I Restore Old Versions of my Files?
    • Show and Restore Deleted Files
    • Backing Up Open Files (VSS)
    • Block Level Technology
    • Vault Storage
  • What’s New! (Release Notes)
    • Polarbackup Release Notes
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