Logo Logo Logo Logo Logo

Knowledge Base

  • Account Management
    • I Have a License Key. How Can I Use It?
    • How To Delete a Polarbackup Account
    • Protected: I Have a Discount Coupon Code. How Can I Use It?
    • How to Upgrade Your Polarbackup Account
    • How to Delete a Backup
    • How to Archive a Backup
  • Backup
    • How to grant Polarbackup access to Full Disk on macOS Catalina or Higher
    • System Requirements to Run Polarbackup
    • What File Types Does Polarbackup Take In The Smart Selection?
    • How To Use Polarbackup
  • Cold Storage
    • How To Restore Files Backed up to Cold Storage
  • Hybrid+
    • How Do I enable Polarbackup’s Hybrid+ Option?
    • What Does the Hybrid+ Option of Polarbackup Do?
  • Others
    • Our Refund Policy
  • Restore
    • How Do I Restore Old Versions of my Files?
    • Show and Restore Deleted Files
    • How Do I Access or Restore My Backup on a New Machine without Starting a Backup There?
    • Optimizing the Restore Speed
    • How To Restore Files Backed up to Cold Storage
  • Security and Privacy
    • How Secure is Polarbackup?
    • How to grant Polarbackup access to Full Disk on macOS Catalina or Higher
  • Troubleshooting
    • Error Message: “Failed to install prerequisites, Please contact support”
    • Optimizing the Restore Speed
    • Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies”
    • Why the Files in the Pending List Do Not Get Uploaded?
    • Can Polarbackup Back up Files With Long Paths?
    • Backup Cache Drive
    • Polarbackup Website and Software are Blocked. Why Is That?
    • Error Message: “Connection Lost. Please check your Internet connection”
    • How to Generate the Advanced Debugging Logs of Polarbackup on macOS Machine
    • Optimizing Your Backup Speed
    • How to Uninstall Polarbackup
    • How to Generate the Advanced Debugging Logs of Polarbackup on Windows Machine
    • Why I Cannot Drag/Drop my Files and Folders into my Vault Folder?
  • Under the Hood
    • How Do I Restore Old Versions of my Files?
    • Show and Restore Deleted Files
    • Backing Up Open Files (VSS)
    • Block Level Technology
    • Vault Storage
  • What’s New! (Release Notes)
    • Polarbackup Release Notes
Need some help?
Tip: Use arrows to navigate results, ESC to focus search input

Account Management 6 articles

  • I Have a License Key. How Can I Use It?
  • How To Delete a Polarbackup Account
  • Protected: I Have a Discount Coupon Code. How Can I Use It?
  • How to Upgrade Your Polarbackup Account
  • How to Delete a Backup
Show all

Backup 4 articles

  • How to grant Polarbackup access to Full Disk on macOS Catalina or Higher
  • System Requirements to Run Polarbackup
  • What File Types Does Polarbackup Take In The Smart Selection?
  • How To Use Polarbackup
Show all

Cold Storage 1 article

  • How To Restore Files Backed up to Cold Storage
Show all

Hybrid+ 2 articles

  • How Do I enable Polarbackup’s Hybrid+ Option?
  • What Does the Hybrid+ Option of Polarbackup Do?
Show all

Others 1 article

  • Our Refund Policy
Show all

Restore 5 articles

  • How Do I Restore Old Versions of my Files?
  • Show and Restore Deleted Files
  • How Do I Access or Restore My Backup on a New Machine without Starting a Backup There?
  • Optimizing the Restore Speed
  • How To Restore Files Backed up to Cold Storage
Show all

Security and Privacy 2 articles

  • How Secure is Polarbackup?
  • How to grant Polarbackup access to Full Disk on macOS Catalina or Higher
Show all

Troubleshooting 13 articles

  • Error Message: “Failed to install prerequisites, Please contact support”
  • Optimizing the Restore Speed
  • Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies”
  • Why the Files in the Pending List Do Not Get Uploaded?
  • Can Polarbackup Back up Files With Long Paths?
Show all

Under the Hood 5 articles

  • How Do I Restore Old Versions of my Files?
  • Show and Restore Deleted Files
  • Backing Up Open Files (VSS)
  • Block Level Technology
  • Vault Storage
Show all

What’s New! (Release Notes) 1 article

  • Polarbackup Release Notes
Show all