To solve this issue, you need to do the following:
- Make sure that you have the latest build of Polarbackup by right click Polarbackup agent in the system tray → Select Tools → Click on Check for updates.
- Clear the backup cache:
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- Find the location of Polarbackup cache folder as mentioned here.
- If the backup cache folder is still in its default location (on the C: drive), then open this folder and delete the contents of the folder BackupCache folder.
- If you have moved the cache folder to another drive, then go to that drive → _PolarbackupCache → Open the folder that you will find inside it (This folder carries your username) → Clear the contents of the BackupCache folder.
- Exit Polarbackup. (Right-click Polarbackup agent in the system tray → Exit)
- Start Polarbackup. (From Start menu → All Programs →Polarbackup)
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