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Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies/prerequisites”

Apr, 4 626 6
SYMPTOMS Installing the Polarbackup desktop application on Windows platforms fails with errors such as:   “Cloud Backup detected that your computer has missing or corrupt dependencies”   “Failed to install prerequisites”   CAUSE This occurs because something is preve...

Failed Backed Up Files in Polarbackup Pending List

Apr, 4 1178
Introduction If you notice that a file is stuck in the Pending list with a yellow exclamation icon, it indicates that Polarbackup may be having trouble backing it up. Below are common causes for this issue and their respective solutions.   Cause A. Outdated Polarbackup Desktop Application ...

Error Message: “Failed to Connect to Server. Check your Connection and Firewall Settings”

Apr, 4 3508 7
Introduction Encountering the “Failed to connect to server. Please check your connection and firewall settings” error in the Polarbackup application can be frustrating. This guide will help you troubleshoot and resolve the issue.   Verify Polarbackup Settings Open your Polarbackup desktop...

Generating Advanced Debugging Logs for Polarbackup on macOS Machine

Dec, 12 460 1
Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Polarbackup desktop application. Please note that these logs do not contain any passwords or personal information.     Method 1: Terminal Logs 1. Quit the Polarbackup application b...

Uninstall the Polarbackup Application

Apr, 4 997
Introduction Users can uninstall the Polarbackup application from their devices in two ways: a basic uninstall, which preserves the backup database and settings for future reinstallation, or a clean uninstall, which completely removes all components of the application. Opting for a clean uninstall ...

Generate Advanced Debugging Logs for Polarbackup on Windows Machine

Mar, 3 707
Introduction For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Polarbackup desktop application. Please note that these logs do not contain any passwords or personal information.     Method 1 1. Open the Polarbackup desktop application and clic...