SYMPTOMS
Installing the Polarbackup desktop application on Windows platforms fails with errors such as:
“Cloud Backup detected that your computer has missing or corrupt dependencies”
“Failed to install prerequisites”
CAUSE
This occurs because something is preve...
Introduction
If you notice that a file is stuck in the Pending list with a yellow exclamation icon, it indicates that Polarbackup may be having trouble backing it up. Below are common causes for this issue and their respective solutions.
Cause A. Outdated Polarbackup Desktop Application
...
Introduction
Encountering the “Failed to connect to server. Please check your connection and firewall settings” error in the Polarbackup application can be frustrating. This guide will help you troubleshoot and resolve the issue.
Verify Polarbackup Settings
Open your Polarbackup desktop...
Introduction
For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Polarbackup desktop application. Please note that these logs do not contain any passwords or personal information.
Method 1: Terminal Logs
1. Quit the Polarbackup application b...
Introduction
Users can uninstall the Polarbackup application from their devices in two ways: a basic uninstall, which preserves the backup database and settings for future reinstallation, or a clean uninstall, which completely removes all components of the application. Opting for a clean uninstall ...
Introduction
For troubleshooting purposes, Technical Support may ask for trace/debugging logs of the Polarbackup desktop application. Please note that these logs do not contain any passwords or personal information.
Method 1
1. Open the Polarbackup desktop application and clic...