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Optimizing the Restore Speed

Feb, 2 337
While you are restoring your backed up data from your Polarbackup account, the restore process will follow the download speed of your Internet connection.   If you notice that the restore is slow, then please apply the following:   1. While you are configuring the restore job, ...

Error Message: “Cloud Backup detected that your computer has missing or corrupt dependencies”

Feb, 2 129 4
SYMPTOMS Installing the Polarbackup desktop software on Windows platforms fails.   CAUSE This occurs because something is preventing the setup file from downloading and installing the components needed for the backup service.   RESOLUTION Download all of the following Micros...

Why the Files in the Pending List Do Not Get Uploaded?

Feb, 2 292
After running a backup, you might notice that some files have not got backed up and still in the Pending list. This is related to one or more of the following reasons:   The pending files are Block Level files By default, Polarbackup will upload the Block Level files once every 24 hours, s...

Can Polarbackup Back up Files With Long Paths?

Feb, 2 157
Cause Due to the OS limitation, Windows allows Polarbackup to only back up the file which its path has 250 characters or less. Files with longer paths will not get backed up and will stay in the Skipped Files list of Polarbackup.   Resolution If you have skipped files or suspect that ...

Backup Cache Drive

Feb, 2 155
On Windows machines, the Polarbackup desktop software temporarily stores the files while working on backing them up in the BackupCache folder. The default location of this folder is:   %Appdata%\PolarBackup\PolarBackup\Jobs\{6E820F39-1F0F-4C22-A9F6-5E7CAE6F6FA7}\Data\BackupCache  ...

Polarbackup Website and Software are Blocked. Why Is That?

Feb, 2 101 1
It is possible that your antivirus, firewall, or system optimization application is interfering with Polarbackup. Consider adding Polarbackup to your application’s whitelist.   Please make sure to exclude the following paths from your AntiVirus’s real-time scanning: C:\Program Files\...

Error Message: “Connection Lost. Please check your Internet connection”

Feb, 2 234 2
This message means that your computer could not communicate properly with our servers or you have a missing component. To solve this, please follow the instructions below:   Check Polarbackup Settings Open your Polarbackup desktop software → Settings → Connection → If the Wireless connecti...

How to Generate the Advanced Debugging Logs of Polarbackup on macOS Machine

Dec, 12 178 1
For troubleshooting purposes, the Technical Support may ask for trace/debugging logs of the Polarbackup application. Please note that these logs do not contain any passwords or personal information.   To generate and collect the debugging logs, here is what you should do:   For T...

Optimizing Your Backup Speed

Dec, 12 1092 2
Using the Default Settings The pre-configured settings in Polarbackup will guarantee the minimum resource usage while keeping your data backed up frequently to your Polarbackup account. While we recommend keeping these settings as they are, in some cases you might prefer speed over resource usag...

How to Uninstall Polarbackup

Oct, 10 355
On a Windows Machine Go to your Control Panel → Programs and Features → PolarBackup → Uninstall. Now, Polarbackup Uninstall wizard will start, to perform a clean uninstall, make sure that the option Keep Polarbackup Settings (Recommended if you wish to reinstall) is not selected. Procee...